Refund policy

Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase. If something isn’t quite right, we’re happy to help.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unworn and unused.
• In the same condition that you received it.
• With all original tags attached (where applicable).
• In its original packaging.
• Accompanied by proof of purchase.

To start a return, please contact us at info@karakoramcompany.com. We will provide you with instructions on how to return your item.

Please note:

• Customers are responsible for the cost of return postage when returning an item for a refund, unless the item is faulty, damaged, or we have sent you the wrong item.
• Items returned without first contacting us may not be accepted.

Size Exchanges

If you need a different size, we’re happy to offer one complimentary size exchange per order, subject to stock availability.

For your first size exchange, Karakoram Company will:

• Provide a prepaid return shipping label.
• Cover the cost of sending your replacement item.

If the replacement item is also unsuitable and you wish to exchange it again or return it for a refund, you will be responsible for the cost of returning the item to us. Once we have received and inspected the returned item, any approved refund will be processed in accordance with this policy.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on:

• Sale or clearance items (unless faulty).
• Any items that have been worn, washed, damaged after delivery, or are otherwise not in their original condition.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and display the refund.

Original shipping charges (where applicable) are non-refundable unless your order was faulty, damaged, or incorrectly supplied.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@karakoramcompany.com.